How much walking is there?
There’s about 1 mile of walking. If mobility is an issue, please arrange for a private tour.
What is the rescheduling policy?
We understand plans change. We offer a 100% refund or the option to reschedule up to 24 hours prior to your tour start time. Within 24 hours of your tour, we would have incurred hard costs and therefore cannot allow rescheduling or cancellation without costs.
When should I get there?
Plan to show up 15 minutes early. The tour starts promptly, and you may not be able to catch up if you arrive late.
What if it rains?
Our tours run rain or shine. If there’s extreme weather and we have to cancel, you’ll get a full refund.
Are gratuities included?
Tips aren’t expected but are always appreciated by our guides. If you think your guide did an outstanding job, a tip is a great way to show that.
How does the Seine cruise upgrade work?
Your guide will give you instructions on where to find the boat. Your ticket is good for a one-hour cruise along the Seine anytime within one year of the date of your tour.
How long is the line to enter the Louvre?
Wait time to enter the Louvre varies. Everyone must pass through security screening, which may take over 30 minutes on busy days. While we have no control over the security lines, your guide will direct you to a shorter entry point to help save time and keep you entertained along the way.
Are there lockers inside the Louvre?
Yes, there are lockers available for rent inside the Louvre. Your guide can help you locate them. The Louvre doesn’t allow visitors to bring large or bulky bags into the galleries.